Airline unfairly charged passengers for premium seats when free were available – elderly couple file complaint & win compensation; what ruling means for you

A Navi Mumbai couple successfully sued an airline for charging ₹7,200 for adjacent seat reservations, a practice deemed an unfair trade practice. The Maharashtra State Consumer Disputes Redressal Commission upheld a lower court’s order, stating the airline used a ‘dark pattern’ by withholding information about available free seats, misleading passengers into paying extra.